Medicloud Now Supports Direct Payments to Healthcare Providers – A Game Changer for Claims Settlement!

Health insurance administration just got a significant upgrade! At Medismarts, we strive to make life easier for Health Maintenance Organizations (HMOs), healthcare providers, and ultimately, patients. That’s why we’re excited to announce a powerful new feature on Medicloud: Direct Payments to Providers.

This update eliminates one of the most frustrating aspects of claims processing & payment reconciliation. With our new direct payment integration powered by Stanbic IBTC Bank’s Virtual Account service, Medicloud offers seamless, secure, real-time claims and payment processing.

The Problem: “Marked as Paid” Wasn’t Always Paid

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In the previous version of Medicloud, HMOs could mark claims as “paid” after they were processed. While this served as a bookkeeping mechanism, there was no link to real-world bank transactions. For providers, this meant:

• Difficulty in reconciling payments on their end.

• Repeated back-and-forth with HMOs for payment evidence.

• Time was lost disputing payments that were unclear or delayed.

Providers were left trying to match their bank alerts with dashboard entries, a process that was inefficient, error-prone, and strained relationships, and consumed precious time. For HMOs, it meant dealing with a flood of support tickets or calls about payments they had already processed but couldn’t easily validate.

It was clear: there had to be a better way.

The Solution: Real-Time Payments via Virtual Accounts

Now, with our integration with Stanbic IBTC’s Virtual Account service, Medicloud handles everything, from claim approval to actual payment, within one platform.

Here’s how it works:

1. Virtual Account Setup

Each HMO gets a dedicated Stanbic IBTC virtual account, which it can fund like any other business account.

2. Visible Account Balance

Once the HMO account gets funded, the balance is immediately visible on the HMO’s Medicloud dashboard, so they always know what funds are available for payments.

3. Bank Details Validation

Before payments are processed, Medicloud automatically validates each provider’s bank account details to ensure they match the registered provider name, thereby reducing the risk of errors or fraud.

4. Direct Provider Payment

When it’s time to pay, Medicloud executes the payment directly from the HMO’s virtual account to the provider’s bank account.

5. Instant Notification & Traceability

Providers receive:

◦ Immediate payment alerts

◦ An email with the bank transaction reference

◦ A downloadable payment advice on their portal

Which means zero ambiguity and complete transparency.

6. Reconciliation Made Easy

With real-time payment details and downloadable records, providers can reconcile transactions without contacting HMOs for clarification. If there’s ever a dispute, the transaction reference number makes it easy to trace and resolve.

How does This Change Everything?

This change is not just a feature update but a paradigm shift in how HMOs and healthcare providers interact.

Here’s why:

• Faster Reconciliation = Less Friction

Providers no longer have to chase payments or ask for evidence. Everything they need is in their Medicloud portal.

• Better HMO-Provider Relationships

By removing confusion and delays, HMOs and providers can work more collaboratively.

• Regulatory Benefits

For regulators, in this case, the National Health Insurance Authority (NHIA), Medicloud now offers a transparent audit trail that clearly shows when the HMO payments were made to providers. This makes it easier for HMOs to collect their Letter of Non-Indebtedness (LONI) during re-accreditation.

• More Time to Focus on Enrollees

With automated payment administration, HMOs can focus on delivering quality care and customer service, rather than managing paperwork.

In Summary: Simpler, Smarter, Seamless

Medicloud is now a fully end-to-end health insurance management platform with this new direct payment capability. From claim creation to final settlement, everything happens securely, quickly, and transparently in one place.

We’re proud to continue pushing the boundaries of what’s possible in health tech, and this update is just one more way we’re delivering on our promise to make health insurance smarter and easier for everyone.

Ready to experience it?

👉 Contact your Medismarts account manager to get set up and start using the new payment feature.

Do you have questions or want a demo? Contact us at info@medismarts.com.ng or visit https://medismarts.tech to learn more.